Return Policy
Anabiya’s House of Brands is committed to providing you with the highest quality products. We stand behind the authenticity and quality of our merchandise. If you are not completely satisfied with your purchase due to concerns about originality or defects, we offer a straightforward return policy to ensure your peace of mind.
Eligibility for Returns
- Non-Original Products: If you believe that the product you received is not original, you are eligible for a full refund.
- Defective Products: If the product is defective or not as described, you can return it for a full refund.
Timeframe for Returns
- Returns must be initiated within 7 days of receiving your order. Any return requests made after this period will not be accepted.
How to Initiate a Return
- Contact Customer Service: Reach out to our customer service team at refund@anabiyahouseofbrans.com to initiate a return. Please provide your order number and a brief explanation of the issue.
- Receive Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return the product.
- Package the Item: Carefully package the item, including all original packaging, tags, and accessories. Clearly write the RAN on the outside of the package.
- Ship the Item: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping method to ensure the safe return of the item.
Refund Process
- Inspection: Once we receive the returned item, our team will inspect it to verify the issue.
- Approval: If the return is approved, we will process your refund within 7 business days.
- Refund Method: The refund will be issued to the original payment method used for the purchase. Depending on your bank or credit card provider, it may take additional time for the refund to appear on your statement.
Conditions
- Items must be returned in their original condition, including all packaging, tags, and accessories.
- We reserve the right to refuse returns that do not meet the above conditions.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact our customer service team at:
- Email: [info@anabiyahouseofbrans.com]
- Phone: [+92 3145 795 305]
Thank you for shopping at Anabiya’s House of Brands. Your satisfaction is our top priority, and we are here to ensure that you have a pleasant shopping experience.