Thank you for shopping at Anabiya’s House of Brands. We strive to ensure that you are satisfied with every purchase. However, if there is an issue with your order, we offer a fair and clear refund and returns policy.
1. Eligibility for Refunds
We are committed to providing refunds under the following conditions:
- Refund Period: You may request a refund within 7 days of purchase.
- Product Condition: The product must be in its original, unused condition.
- Reason for Refund: Refunds are only applicable if the product is:
- Not as described on our website.
- Not the original item as listed.
- Evidence Requirement: Please provide a video recording showing the unboxing process as proof, ensuring any discrepancies are documented from the moment of unboxing.
2. Refund Amount
- Product Price Only: We will refund only the price of the product. Delivery charges, including the original shipping fee, are non-refundable.
- Return Delivery Charges: Customers are responsible for paying the return shipping fees. For international returns, please ensure the item is sent back to our warehouse at your expense.
3. Return Process
- Contact Us: To initiate a return, please contact our customer support team with your order details and video proof of unboxing.
- Email: info@anabiyahouseofbrands.com
- Phone: +92 314 5795305
- Return Shipping: Once our team confirms your eligibility for a return, you can ship the item to our return address. For international customers, we will provide the appropriate warehouse address.
4. Conditions for Return
- Original Condition: Products must be returned in their original condition, with all tags, packaging, and accessories intact.
- Inspection Process: Upon receiving the returned item, our quality assurance team will inspect it to verify its condition and authenticity before processing the refund.
5. Refund Timeline
- Refunds are typically processed within 7-10 business days after we receive and inspect the returned item.
6. Non-Refundable Items
Certain products may not be eligible for returns due to hygiene reasons or if specified as non-returnable on the product page.
For any additional questions or to initiate a return, please reach out to our customer support team.
Thank you for your understanding and cooperation.