Frequently Asked Questions (FAQ)
- What is Anabiya’s House of Brands?
Anabiya’s House of Brands is a clothing store specializing in 100% original branded apparel. We offer a curated selection of high-quality clothing and accessories from renowned brands, ensuring you receive authentic and fashionable pieces.
- Are the clothes sold at Anabiya’s House of Brands original?
Yes, all clothing items at Anabiya’s House of Brands are guaranteed to be 100% original. We source our products directly from authorized dealers and brand representatives.
- What is the 100% refund warranty policy?
We offer a 100% refund warranty within 7 days of purchase. If you’re not completely satisfied with your purchase, you can return the item for a full refund, provided it meets our return conditions.
- How can I return an item for a refund?
To return an item, please contact our customer service team within 7 days of receiving your order. Ensure the item is in its original condition with tags attached. Our team will guide you through the return process and provide instructions for shipping the item back to us.
- Are there any conditions for returning items?
Yes, items must be returned in their original condition with all tags attached. They should be unused and unwashed. Items that are damaged or altered will not be eligible for a refund.
- How long does it take to process a refund?
Once we receive and inspect the returned item, refunds are processed within 5-7 business days. The refund will be issued to the original payment method.
- Do you offer exchanges?
At this time, we offer refunds only. If you wish to exchange an item, please return the original purchase for a refund and place a new order for the desired item.
- Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s delivery status.
- What if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a return or exchange at no additional cost.
- How can I contact customer service?
You can reach our customer service team via email at support@anabiyasbrands.com or by calling +92-314-5795-305. We’re here to assist you with any questions or concerns you may have.
- Do you offer international shipping?
yes, we accept international shipping.
- How can I stay updated on new arrivals and promotions?
Sign up for our newsletter on our website and follow us on social media to receive updates on new arrivals, promotions, and exclusive offers.